Shipping Policy

Last Updated: August 11, 2026

At [Your Store Name], we are committed to delivering your orders safely and conveniently throughout Pakistan.

1. Shipping Coverage

We currently offer delivery across Pakistan, including major cities, towns, and areas covered by our courier partners.

Delivery to remote or less-accessible areas may take additional time.

2. Order Processing

Orders are generally processed within 1–2 working days after the order is placed.

We may contact you by phone or WhatsApp to confirm your order before dispatch, particularly for Cash on Delivery orders.

Orders placed on weekends or public holidays may be processed on the next working day.

3. Estimated Delivery Time

Our estimated delivery times are:

• Major Cities: 2–5 working days

• Other Cities: 3–7 working days

• Remote Areas: 5–10 working days

These are estimated delivery times and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, road closures, security conditions, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges will be displayed at checkout or communicated to you before your order is dispatched.

Shipping charges may vary depending on:

• Delivery location

• Parcel weight and size

• Courier service

• Promotional offers

• Remote-area delivery

Any applicable shipping charges will be communicated clearly before dispatch.

5. Cash on Delivery (COD)

We may offer Cash on Delivery (COD) for eligible orders within Pakistan.

For COD orders:

• Payment must be made to the courier when your parcel is delivered.

• Please keep the exact or required amount available.

• We may contact you to confirm your order before dispatch.

• COD availability may vary depending on location and order value.

6. Order Tracking

Once your order has been dispatched, we may provide a tracking number through SMS, WhatsApp, email, or another available communication method.

You can use the tracking information to monitor your parcel through the relevant courier service.

7. Delivery Requirements

Please make sure that your delivery information is correct and complete, including:

• Full name

• Complete delivery address

• City

• Active phone number

• Any useful landmark or delivery instructions

The customer is responsible for providing accurate delivery information.

8. Failed Delivery

Our courier partner may attempt delivery more than once if you are unavailable.

If delivery fails because:

• The customer is unavailable,

• The phone number is incorrect,

• The address is incomplete or incorrect,

• The customer refuses the parcel, or

• The parcel remains unclaimed,

the order may be returned to us.

9. Return to Origin (RTO)

If a parcel is returned to us because it could not be delivered, it will be considered a Return to Origin (RTO) shipment.

If you request the order to be shipped again, additional delivery charges may apply.

Repeatedly refusing or abandoning COD orders may result in COD being unavailable for future orders.

10. Damaged or Tampered Packages

Please check the parcel when you receive it.

If your package appears damaged, opened, or tampered with, please contact us as soon as possible.

To help us investigate, we may request:

• Order number

• Photos of the parcel

• Photos/videos of the product

• Details of the issue

Please contact us at:

WhatsApp/Phone: [Your Phone Number]
Email: [Your Email Address]

11. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us as soon as possible after delivery.

We will review the issue and, where applicable, arrange a replacement, exchange, or other appropriate resolution according to our Return & Refund Policy.

12. Delivery Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather

• Natural disasters

• Public holidays

• Road closures

• Security situations

• Courier operational problems

• High order volumes

• Incorrect customer information

• Other unforeseen circumstances

We will make reasonable efforts to assist you and provide available tracking information.

13. International Shipping

Currently, we only offer shipping within Pakistan, unless otherwise stated on our website.

International shipping may be introduced in the future.

14. Contact Us

For questions about your order or delivery, please contact us:

Store Name: [Your Store Name]
Phone/WhatsApp: [Your Phone Number]
Email: [Your Email Address]
Business Address: [Your Business Address]

Thank you for shopping with [Your Store Name].