Shipping Policy

Last Updated: August 11, 2026

Thank you for shopping with [Your Store Name]. We are committed to delivering your order safely and on time across Pakistan.

1. Delivery Coverage

We currently deliver orders throughout Pakistan, including major cities and most towns and areas served by our courier partners.

Delivery to remote or difficult-to-access areas may take additional time depending on courier availability.

2. Delivery Time

Our standard delivery time is:

• Major Cities: 2–5 working days

• Other Cities & Areas: 3–7 working days

• Remote Areas: 5–10 working days

Delivery times are estimates and may vary because of weather, public holidays, courier delays, address issues, security situations, or other circumstances beyond our control.

Orders are normally dispatched after order confirmation.

3. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible orders within Pakistan.

For COD orders:

• You pay the order amount to the courier at the time of delivery.

• Please keep the required cash available when your parcel arrives.

• We may contact you by phone or WhatsApp to confirm your order before dispatch.

• COD availability may depend on your location and order value.

COD is a common payment method for Pakistani e-commerce customers.

4. Shipping Charges

Shipping charges will be displayed at checkout or communicated to you before your order is dispatched.

Shipping fees may vary depending on:

• Delivery location

• Order weight and size

• Courier service

• Promotional offers

• Remote-area delivery requirements

Any applicable shipping charges will be clearly communicated before dispatch.

5. Order Processing

Orders are generally processed within 1–2 working days after receiving the order.

Orders placed on weekends or public holidays may be processed on the next working day.

We may contact you to confirm your name, phone number, address, or order details before shipping.

6. Tracking Your Order

Once your order has been dispatched, we may provide you with a tracking number or tracking link through SMS, WhatsApp, email, or another available communication method.

You can use the tracking information to monitor your shipment with the relevant courier company.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts if you are unavailable.

Please ensure that:

• Your phone number is correct and active.

• Someone is available to receive the parcel.

• Your delivery address is complete and accurate.

• You are available to respond to the courier's calls.

If an order cannot be delivered because of an incorrect address, unavailable customer, or refusal to accept the parcel, it may be returned to us.

8. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

If you provide an incorrect or incomplete address and the parcel is returned, additional shipping charges may apply if you request the order to be shipped again.

9. Delayed Deliveries

Although we work to deliver orders within the estimated delivery period, delays can occasionally occur.

Possible causes include:

• Weather conditions

• Public holidays

• Courier operational issues

• Road closures

• Security conditions

• Natural disasters

• Incorrect or incomplete addresses

• High order volumes

• Other circumstances outside our control

We will try our best to assist you if your order is delayed.

10. Damaged or Incorrect Parcel

Please inspect your parcel when you receive it.

If you receive a damaged, incorrect, or visibly tampered package, please contact us as soon as possible at:

WhatsApp/Phone: [Your Phone Number]
Email: [Your Email Address]

Please provide your order number and clear photos/videos of the parcel and product so that we can investigate the issue.

11. Refused or Unclaimed Orders

If a customer refuses to accept a confirmed COD order without a valid reason, or repeatedly places orders and refuses delivery, we reserve the right to restrict or suspend COD availability for future orders.

This helps us reduce unnecessary return-to-origin shipping costs.

12. Return-to-Origin (RTO)

If a parcel cannot be delivered and is returned to us by the courier, it is considered a Return-to-Origin (RTO) shipment.

If you still want the product after an RTO, you may contact us to request re-delivery. Additional shipping charges may apply.

13. Public Holidays

Courier services may operate on reduced schedules or remain closed during public holidays in Pakistan.

Orders placed during holidays will generally be processed on the next working day.

14. International Shipping

At this time, we only ship within Pakistan unless otherwise stated on our website.

International shipping, customs duties, taxes, and other charges are not included unless specifically mentioned.

15. Contact Us

If you have any questions regarding your shipment, please contact us:

Store Name: [Your Store Name]
Phone/WhatsApp: [Your Phone Number]
Email: [Your Email Address]
Business Address: [Your Business Address]

We appreciate your trust and look forward to delivering your order safely.

Thank you for shopping with [Your Store Name].